Your online doctor consultations are provided by experienced and qualified emergency doctors and general practitioners, where the doctor patient relationship is paramount. Our online doctor's appointments can be kept completely separate from government, insurance and other health providers to ensure complete privacy.
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We put the individual person at the very centre of what we do. Privacy and confidentiality are the foundation stones of our service, on which we build trusted relationships through effective communication. We strive to deliver the highest levels of online services that can be expected of medical professionals.
With years of experience, our medical professionals will provide you with private, personalised and professional medical services and health advice. They will create a personal treatment and recovery plan that's right for you. Our clinicians are highly qualified and experienced in delivering on-line care through telehealth technologies.
Not only will our doctors advise on and help treat your existing conditions, they will also work to maximize your health through preventive health strategies. We will strive to improve your quality of life and achieve your wellness goals, whilst providing responsive acute care whenever it it needed.
Online consultation with a qualified doctor that involves, as required, a review of your medical history and presenting problem, discussion of symptoms and signs, advising on diagnosis and management, ordering tests and investigations, prescribing medication (including COVID19 antivirals), facilitating referrals to other practitioners, providing any certificates and arranging follow up.
Online consultation with a qualified doctor that involves, as required, a review of your medical history and presenting problem, discussion of symptoms and signs, advising on diagnosis and management, ordering tests and investigations, prescribing medication, facilitating referrals to other practitioners, providing any certificates and arranging follow up.
We all experience challenging emotional issues at different times. We can’t always deal with these on our own. If you feel you need help and it’s not an emergency, it’s best to speak with a doctor.
When you speak with a doctor, they’ll assess what help you need. This could include:
• Making a mental health assessment
• Creating a mental health treatment plan
• Referring you to a psychiatrist or other mental health professional
• Giving you a prescription for medicines to treat depression or anxiety.
Medicare rebates are available.
If you test positive for COVID-19, you may be eligible for antiviral treatments.
Most cases of COVID-19 are mild and can be managed at home, however some people who are at higher risk may need specific antiviraltreatments prescribed by a healthcare provider.
Antiviral treatments taken as capsules or tablets may help stop COVID-19 infection from becoming severe. Courses of these antiviral treatments need to be started as soon as possible after symptoms from COVID-19 begin.
Medicare rebates are available.
After registering with Private Medical and securing your appointment slot, you will need to provide your telehealth appointment payment prior to your consultation. After booking your consultation time, you will be sent a link via email and SMS to our payment gateway.
Prior to your online doctors appointment, you will have provided a completed health information form beforehand, so the doctor is aware of the reason for your telehealth appointment and your health background.
Payment for Your Telehealth Appointment
Your online telehealth appointment can be paid with a credit or debit card payment.
Telehealth appointments can be cancelled with 24 hours’ notice, or a cancellation fee applies (see our Cancellation Policy).
Face to Face Telehealth Appointment with a Doctor / GP
During your call you talk face to face on video with the doctor / GP, as you would in a consulting room. Advice, treatment, and management options are discussed, tests may be ordered, and prescriptions and medical certificates written.
A follow up appointment may be arranged, or if required a referral may be made to another practitioner. Telehealth online doctors consultations are typically 15 minutes, and these can be extended for further 30-minute periods if required.
Private Medical's services to you are kept strictly private. However, should you wish to access Australian Medicare and Pharmaceutical Benefits Scheme rebates on referrals and prescriptions then you will need to supply your Australian Medicare Number. When you make a rebate claim Medicare keeps records of these transactions under your Medicare account.
There may be specific instances where you could claim a Medicare or other rebate for our services, but as these instances are defined by the Government and change from time to time, your eligibility for this will be determined at the time of booking. Your private health insurance provider may also provide rebate through Extras cover. A receipt will be provided after each telehealth consultation that you can use, if required, to make claim.
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