Private Personalised Telehealth

Available online 12 hours every day across Australia

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Access Doctors when & where you need them

For planed or immediate care

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Caring for the whole Family

We focus on individuals and their loved ones

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Peace of mind expertise and advice

Available to help you whenever we are needed

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Supporting the elderly and their carers

Our doctors are committed to promoting your health and wellbeing

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A focus on lifelong health and wellness

Helping to promote the best possible health outcomes

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Welcome to

Your Private Telehealth Partner

Your online doctor consultations are provided by experienced and qualified emergency doctors and general practitioners, where the doctor patient relationship is paramount. Our online doctor's appointments can be kept completely separate from government, insurance and other health providers to ensure complete privacy.

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Patient ReviewS

Excellent Service
Thanks for your assistance. Excellent service.
Great Appointment
Great appointment
Sincere & Genuinely Helpful
It was a lovely service. They’re very rare. Thank you ❤️

Personalised Concern for your health and wellbeing

Private Medical's Ethos

A Mission to Provide the Best Possible Care

We put the individual person at the very centre of what we do. Privacy and confidentiality are the foundation stones of our service, on which we build trusted relationships through effective communication. We strive to deliver the highest levels of online services that can be expected of medical professionals.

Experience and Professionalism

With years of experience, our medical professionals will provide you with private, personalised and professional medical services and health advice. They will create a personal treatment and recovery plan that's right for you. Our clinicians are highly qualified and experienced in delivering on-line care through telehealth technologies.

Personal and Holistic Care

Not only will our doctors advise on and help treat your existing conditions, they will also work to maximize your health through preventive health strategies. We will strive to improve your quality of life and achieve your wellness goals, whilst providing responsive acute care whenever it it needed.

Our Schedule of Fees

Public Holiday Rates

Christmas, Boxing, New Years, Good Friday, Anzac Day (and gazetted days in lieu) the following holiday rates apply:

  • $95 for 15 mins Consultation
  • $175 for 30 mins Consultation
  • $175 for 30 mins (Mental Health Consultation)

Telehealth Consultations Australia-wide

What a Telehealth Consultation Provides

After registering with Private Medical and securing your appointment slot, you will need to provide your telehealth appointment payment prior to your consultation. After booking your consultation time, you will be sent a link via email and SMS to our payment gateway.

Prior to your online doctors appointment, you will have provided a completed health information form beforehand, so the doctor is aware of the reason for your telehealth appointment and your health background.

Payment for Your Telehealth Appointment

Your online telehealth appointment can be paid with a credit or debit card payment.

Telehealth appointments can be cancelled with 24 hours’ notice, or a cancellation fee applies (see our Cancellation Policy).

Face to Face Telehealth Appointment with a Doctor / GP

During your call you talk face to face on video with the doctor / GP, as you would in a consulting room. Advice, treatment, and management options are discussed, tests may be ordered, and prescriptions and medical certificates written.

A follow up appointment may be arranged, or if required a referral may be made to another practitioner. Telehealth online doctors consultations are typically 15 minutes, and these can be extended for further 30-minute periods if required.

Private Medical's services to you are kept strictly private. However, should you wish to access Australian Medicare and Pharmaceutical Benefits Scheme rebates on referrals and prescriptions then you will need to supply your Australian Medicare Number. When you make a rebate claim Medicare keeps records of these transactions under your Medicare account.

There may be specific instances where you could claim a Medicare or other rebate for our services, but as these instances are defined by the Government and change from time to time, your eligibility for this will be determined at the time of booking. Your private health insurance provider may also provide rebate through Extras cover. A receipt will be provided after each telehealth consultation that you can use, if required, to make claim.

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PM Health Hub

March 21, 2023

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