Your online doctor appointments are provided by experienced and qualified emergency doctors and general practitioners. Here, the doctor patient relationship is paramount. Our online doctor's consultation can be kept completely separate from government, insurance and other health providers to ensure your complete privacy.
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How much is a Private Medical Telehealth consultation?
- Private Medical’s standard online doctor consultations are $89 AUD.
- This fee provides you a 15-minute video consultation with one of our experienced Private Medical Online GPs, from any Australia-wide location.
- If you need a different appointment type, you can view our other online doctor appointment options here.
How does a Private Medical Telehealth consultation work?
Book Online:
You can book and attend a Private Medical Telehealth consultation in six easy steps:
Book Over the Phone:
- If you would prefer to book your telehealth appointment over the phone, please contact us on 135 001 and our staff will advise you about next steps.
- Following your Telehealth consultation, the doctor can send prescriptions, referrals, medical certificates etc. as required.
What telehealth services does Private Medical offer?
- A Private Medical Online GP can provide you with all the same things that a doctor in a bricks and mortar clinic can provide you with.
- Following your telehealth appointment, the Private Medical online doctor and/or our Administration team will send you prescriptions, referrals, medical certificates etc. via email, if deemed necessary by the doctor.
Is my Private Medical Telehealth consultation covered by Medicare?
- Unfortunately, our telehealth appointments do not attract a Medicare rebate because we do not see our patients in a physical medical clinic.
Can a Private Medical Online GP provide a prescription?
- Yes! Following your telehealth appointment, the Private Medical doctor can send you an e-script if you have a Medicare card, or if not, we can send your prescription directly to a pharmacy.
- Please note: We do not prescribe schedule 8 medication.
These medications are Controlled Drugs, or Drugs of Addiction. Examples include opioids (morphine, fentanyl), oxycodone, methylphenidate, and alprazolam. They require strict prescription controls, secure storage, and specialised prescribing authority for long-term use. You will need to see your usual doctor, or a doctor face to face physically, to obtain these.
Can a Private Medical Online GP provide a Specialist Referral?
- Yes! Many specialists require a GP referral before you can book a consultation. Private Medical’s Online GPs work with you to determine the referrals you need. These can be emailed to you or sent directly to the clinic or specialist you are wanting to see.
Is there anything that a Private Medical Online GP cannot help with?
- Yes, we areunable to assist individuals with the following:
- For emergencies and serious medical conditions, your local hospital emergency department, or urgent care clinic are better suited to care for your needs.
- If you are seeking a prescription for a Schedule 8 controlled drug or any drug of addiction, please do not proceed with a video consultation as our doctors will not prescribe these restricted medications and a refund will not be issued for patients booking appointments for this reason.
Can I have a Private Medical Telehealth appointment from anywhere in Australia?
- Yes! You can book a Private Medical telehealth appointment from any location with a Wi-Fi connection across Australia.
- You just need to ensure that you have a Wi-Fi connection, so that you can join the video consultation.
Do I need a Medicare card to have a Private Medical Telehealth consultation?
- No! If you do not have a Medicare card, you can still book and speak to a Private Medical Online GP.
- If you need a prescription but do not have a Medicare card, we will send the prescription directly to the pharmacy of your choice.
Can I have a Telehealth consultation from outside of Australia?
- No. Unfortunately, Private Medical’s Online GPs can only speak with people within Australia.
- However, if you are an overseas visitor or temporary resident inside Australia, our Private Medical Online GPs can assist you.
Do you have another question for us that hasn’t been answered here?
Email us! At admin@privatemedical.net
An Online doctor consultation with a qualified telehealth doctor that involves, as required, a review of your medical history and presenting problem. Includes discussion of symptoms and signs, advising on diagnosis and management, ordering tests and investigations and prescribing medication. Included in our telehealth doctor fees, we can also facilitate a specialist referral to other practitioners, providing any certificates and arranging follow ups.
Medicare rebates are available.
Longer medical consultations with one of our qualified online doctors involves, as required, a review of your medical history and the presenting problem. This telehealth appointment fee also means we can include a longer discussion of symptoms and signs, advising on both diagnosis and management. We can order medical tests and investigations, prescribe medications and facilitate specialist referrals to other practitioners. Our telehealth doctors can also provide any relevant doctor's certificate, arrange follow ups and give medical advice as required.
Medicare rebates are available.
We all experience challenging emotional issues at different times. We can’t always deal with these on our own. If you feel you need help and it’s not an emergency, it’s best to speak with a doctor.
When you speak with a telehealth doctor, they’ll assess what help you need. This could include:
• Making a mental health assessment
• Referring you to a psychiatrist or other mental health professional
• Giving you a prescription for medicines to treat depression or anxiety.
• Please note that we are unable to offer Mental Health Treatment Plans.
• No Medicare rebate available.
This online doctor appointment fee applies for overseas visitors without a Medicare card. This is an online consultation with a qualified doctor that involves, a review of your medical history and presenting problem, discussion of symptoms and signs, advising on diagnosis and management, ordering tests and investigations, prescribing medication and repeat prescriptions, facilitating referrals to other practitioners, providing any certificates and arranging follow up.
Medicare rebates are available.
For patients who are seeking medical assistance to achieve lasting weight loss.
At the first consultation the doctor will go through your questionnaire, your history and discuss options that could be suitable. At the end of this you may need to have some blood tests, or other investigations or referrals organised.
We will then have a review appointment with you to confirm the best treatment plan and implement a follow up programme for you.
Medicare rebates are available.
Hair Restoration:
There are many forms of hair loss, but androgenic alopecia is the commonest form of male pattern baldness.
Oral treatments for this have been available for many years, but due to side effects not everyone can tolerate those treatments. Fortunately there are now topical solutions that are effective and have fewer side effects.
It is not only males that can have issues with hair loss. Females can also benefit from a range of therapies and topical treatments.
Smoking Cessation:
The serious effects of smoking on our health are well known and you may have been thinking about quitting, but have not yet made the commitment.
The good news is that your body will begin to repair itself as soon as you quit, no matter your age. One of the most important things is for you to understand what your triggers are and how to avoid them.
In addition, there are a range of treatments that are available on prescription and supported under medicare that can help you to quit the habit.
After registering with Private Medical and securing your appointment slot, you will need to provide your telehealth appointment payment prior to your consultation. After booking your telehealth consultation time, you will be sent a link via email and SMS to our payment gateway.
Prior to your online doctors appointment, you will have provided a completed health information form beforehand. This is so the doctor is aware of the reason for your telehealth appointment and your health background.
Payment for Your Telehealth Appointment
Your online doctor consultation can be paid with a credit or debit card payment.
Telehealth doctor appointments can be cancelled with 24 hours notice, or a cancellation fee applies (see our Cancellation Policy).
Face to Face Telehealth Appointment with a Doctor / GP
During your call, you talk face to-face through a video call with the doctor / GP, as you would in a consulting room. Advice, treatment, and management options are discussed, tests may be ordered, and prescriptions and medical certificates written. Pathology requests can also be made. The price is the same even when an after-hours doctor appointment is provided.
A follow-up online GP consultation may be arranged, or if required a referral may be made to another practitioner. Telehealth online doctor consultations are typically 15 minutes, and these can be extended for further 30-minute periods if required.
Private Medical's services to you are kept strictly private. However, should you wish to access Australian Medicare and Pharmaceutical Benefits Scheme rebates on referrals and prescriptions then you will need to supply your Australian Medicare Number. When you make a rebate claim Medicare keeps records of these transactions under your Medicare account.
There may be specific instances where you could claim a Medicare or other rebate for our services, However, as these instances are defined by the Government and change from time to time, your eligibility for this will be determined at the time of booking. Your private health insurance provider may also provide a rebate through Extras cover. A receipt will be provided after each telehealth consultation that you can use, if required, to make a claim.
If you’re facing high out-of-pocket medical expenses or need specialist treatment not fully covered by Medicare or private health insurance, you may be able to access your superannuation early under the ATO’s compassionate release provisions. Eligible Australians can use their super to help fund essential care - such as surgery, dental procedures, IVF, or mental health treatment. Below we explain how this process works.
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